In Vitro Technologies Customer Care & Distribution Centre will be operating with reduced staff and hours over the Christmas/New Year holiday period.

Freight Carriers nationally will also be operating with reduced hours. To minimise impact to supply, please expedite your orders to us at, or via fax: 1300 552 004 no later than 1pm ADST Friday the 14th December 2018.

As delivery guidelines after this date cannot be guaranteed, please note for cold chain or frozen deliveries, orders will not be dispatched after 19th December 2018 unless arranged otherwise. Normal cold chain and frozen deliveries will resume on Wednesday 2nd January 2019.

The Technical Service Engineers will be available during this time to assist with any urgent/critical technical support issues via 1300 932 156.

Please note special conditions and charges may apply during on call timeframes.

Monday 24th December 2018 – 8.00am – 3.00pm
Tuesday 25th December 2018 - on call basis only
Wednesday 26th December 2018 - on call basis only
Thursday 27th December 2018 – 9.00am – 3.00pm
Friday 28th December 2018 – 9.00am – 3.00pm
Monday 31st December 2018 – 9.00am - 3.00 pm
Tuesday 1st January 2019 – on call basis only

Normal operation will resume Wednesday 2nd January 2019.

Should you wish to discuss this further or to organise any special deliveries during this period, please contact our Customer Care Team on 1300 552 003 or email

Lastly, In Vitro Technologies would like to wish you a Merry Christmas and a Happy New Year!