In Vitro Technologies is a medical and scientific distribution organization who specialize in the sales, marketing and support of products throughout Australia and New Zealand.  We are currently seeking a motivated and passionate Customer Service individual for a growth opportunity within our organization in our Customer Care Team, based in Noble Park.

A Customer Care Representative, or CCR, acts as a liaison, provides product/services information and resolves any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CCRs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and CCR’s gather that for us and helps us to shape the face of our company. 

Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they do not have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction within the two divisional channels of our business; Medical & Scientific.

This position is primarily responsible for providing Customer Care to customers covering all inbound and outbound customer related contact received on phone, fax, email and via the webstore.

Meeting daily team based Key Performance Indicators (KPI’s) and taking a proactive approach to ensure high-quality customer outcomes, is a crucial component of this role. Attention to detail, good listening and cognition skills and getting it ‘right first time’ are critical components of a highly rewarding role.

The successful candidate will have experience including:

  • At least 2-3 years’ in a Customer Care, Customer Service or Inbound Call Centre team handling customer queries, sales orders, customer returns and credits.
  • Excellent written and verbal communication skills
  • Able to work in both a team environment and autonomously
  • Ability to take ownership to ensure outcomes are met
  • Exposure to Microsoft Axapta or Dynamics 2012 is preferential

Salary will be negotiable and based on experience & qualifications

The closing date for applications is 2nd February 2018

To take advantage of this exciting opportunity to become part of a “Customer First” organization, please send your applications to:

Olivia van der Weyden - In Vitro Technologies