Technical Service State Administrator - Sydney

In Vitro Technologies is a medical and scientific distribution organization who specialize in the sales, marketing and support of products throughout Australia and New Zealand. 

We are seeking to appoint a Technical Service State Administrator, based in our Lane Cove office. 

This role is primarily focussed on:

• Provide first point of contact for all National Technical Service job enquiries and provide phone support as required. 
• Log and maintain the Technical Service database including job allocation
• Provide advice and information on allocated jobs to customers
• Processing job sheets within 48 hours of submission 
• Weekly reporting to Service Centre Manager and the Technical Manager on the status of service jobs for each state.
• Assisting customers with allocated jobs and invoice queries
• Deliver an outstanding level of service to our customers, consistent with our service standards and Key Performance Indicators. 
• Ad hoc duties as required.

The ideal candidate will possess

• At least 3 years’ experience in customer service or similar environment.
• Excellent written and verbal communication skills
• Able to work in both a team environment and autonomously 
• Ability to take ownership to ensure outcomes are met
• Ability to demonstrate skills in Microsoft office applications (Inc. word, excel, & outlook)
• Previous experience in a Customer contact environment including order management, handling customer queries and general administration.
• Experience in using Dynamics AX

To apply for this role please send a cover letter addressing the key criteria for the role together with a resume to Elvira Lobo at Elvira.lobo@invitro.com.au